Founded in 2011 by Jérémy Gallemard, Samy Lastmann, and Christopher Montemont, Smart Tribune offers software solutions to help companies manage their customer service. In the face of increasingly demanding customers, its solution aims to improve user satisfaction and increase loyalty through exceptional user experience.
Its SaaS platform offers an intuitive user interface. It allows companies to centralize all communication channels and provide a quick and efficient response to each customer request. Agents can easily access all relevant information for each user, such as profile, interaction history, order information, etc.
Using artificial intelligence, it develops intelligent FAQs and automates user queries, all while personalizing responses based on information gathered during the purchasing process.
The solution is customizable according to the needs of each company. It can be used to manage comments and reviews, offer live chat on the company's website, manage incoming emails, etc. The platform can also be integrated into existing customer relationship management systems (CRMs) to offer an even more personalized customer experience.
Smart Tribune is also equipped with powerful analysis tools. Thus, companies can identify recurring problems and areas for improvement.
Data security and confidentiality are also a priority for Smart Tribune. It uses advanced security protocols to protect customer data and complies with European data protection standards (GDPR).
At present, Smart Tribune supports 150 brands from various sectors such as Leroy Merlin, Crédit Mutuel, Le Monde, Voyage-Privé, and Sandro.
This funding round allows the startup to accelerate research and development on artificial intelligence and to export its solution internationally.
Élévation Capital Partners is a private equity firm specializing in growth and buyout investments in small and medium-sized enterprises. They invest primarily in the consumer, healthcare, and technology sectors.
La Poste Ventures is an early-stage venture capital firm focused on investing in startups that are transforming the postal industry and adjacent sectors. They seek to invest in new technologies and innovative business models that can help La Poste build its future.
Xange is a French venture capital firm that invests in startups in the technology, healthcare, and life sciences sectors. They are focused on finding and investing in companies that have the potential to disrupt their industries and create significant value for their shareholders.
Smart Tribune's €8 million funding round will enable the company to continue developing its innovative customer service solutions and expand its reach globally, with support from experienced and well-respected investors in the technology and finance industries.
